Refund Policy
Effective Date: 02/26/2025
At MicroMastery, our goal is to provide clear, practical training that helps individuals and teams develop essential workplace skills. We want every learner to have a positive experience on our platform.
Because our service provides access to online training materials, the following refund terms apply:
1. Eligibility for Refunds
Refunds may be offered in the following situations:
- You were unable to access your account due to a technical issue on our side.
- You were charged by mistake or you were billed twice for the same plan.
- You contacted our support team within 7 days of your purchase to report a problem with access or service delivery.
To request a refund, please contact us at:
Include your name, email, order ID, and a brief description of the issue.
2. When Refunds Cannot Be Issued
Refunds are generally not available in the following cases:
- The purchase has already granted full access to the training content.
- You changed your mind after accessing the lessons.
- The service was used as intended and there were no technical issues.
- You purchased the plan by mistake but continued accessing the platform.
This aligns with standard policies for online educational services and ensures fair use of the platform.
3. Subscription Plans
For recurring subscriptions (when applicable):
- You may cancel at any time through your account settings.
- Your access will remain active until the end of your billing period.
- Cancelled subscriptions are not automatically refunded, but you will not be billed again.
4. Technical Issues
If you experience any technical problems:
- We will work with you to resolve them as quickly as possible.
- If the issue prevents you from using the service and cannot be fixed, you may be eligible for a refund within the 7-day window.
5. Contact Us
If you have any questions about our refund policy or need assistance with your purchase, you can reach our support team at:
We are here to help.
Last Updated: 07/26/2025